Refund & Cancellation Policy

This policy explains how cancellations, free trials, and refunds work for Nanny's paid subscriptions. It supplements our Terms of Service; if this policy and the Terms conflict, this policy governs for refund and cancellation matters.

All plans are recurring subscriptions (monthly or yearly) billed in Israeli new shekels (₪) through our payment processor. We do not sell physical goods or one-time services.

Where a plan includes a free trial, we state the trial length and price at checkout. A payment method is required to start the trial, but you are not charged during it.

If you cancel before the trial ends, you are not charged at all. If you do not cancel, the trial converts into a paid subscription and the first billing period is charged automatically, as disclosed at checkout.

You can cancel at any time from the subscription section of your account settings or through our payment processor's customer portal. No phone call is required and there is no cancellation fee.

Cancellation stops future renewals. Your plan remains active until the end of the billing period you have already paid for, and you are not charged again after that.

Except where required by law or expressly stated at purchase, we do not provide partial or pro-rata refunds for the unused remainder of a billing period after you cancel.

Except where required by law or expressly stated at purchase, subscription fees are non-refundable.

Nothing in this policy limits any right you have under mandatory consumer-protection law, including the Israeli Consumer Protection Law, 5741-1981, and its cancellation and refund provisions for remote and ongoing transactions. Where such law grants you a cancellation or refund right, we will honor it.

If you believe you were charged in error — for example a duplicate charge, a charge after you cancelled, or an incorrect amount — contact us at admin@nanny.live as soon as reasonably possible and include the charge date and amount.

We investigate every billing-error report, and if we confirm a charge was made in error we refund it in full to the original payment method.

Email admin@nanny.live from the email address on your account (or include the phone number you registered with), with the charge date, the amount, and a short description of the issue.

We aim to respond within 7 business days. Approved refunds are issued to the original payment method; the time until the funds appear depends on your card issuer or bank.

We may update this policy from time to time. We will post the updated version and revise the effective date; material changes will be notified where required by law. Changes do not affect refund requests submitted before they take effect.

Questions about cancellations or refunds: admin@nanny.live